Terms and Conditions


General conditions

  1. To buy products on the site, it is not necessary to be registered.
    The sales contracts by electronic means offered on this site are subject to compliance with the legislation in force in Chile. Especially the regulations of defense to the consumer and protection of personal data.
    For all purposes related to contracts by electronic means offered by this site, the provider and consumer establish their domicile in the commune of Santiago, Chile, to the jurisdiction of whose courts they are submitted.
    «Consumer» the natural or legal person who purchases goods or services through the electronic platform provided by this site.
    «Supplier» the company Chol1 that through this website offers goods and services to consumers.
    The single visit of this website in which certain goods and services are offered, does not impose any obligation on the consumer, unless he has unequivocally accepted the conditions offered by the supplier, in the manner indicated in these terms and conditions.
    The right to unilateral retraction enshrined in article 3 bis letter b) of the consumer protection law, which is known and accepted by the consumer, is excluded from all contracts concluded electronically on this website. The present exclusion under no respect can be interpreted as a clause of exclusion of the provider’s responsibility for defects and / or defect of the thing sold, which will be governed by the legislation in force at the time of the conclusion of the contract
    Contracts by electronic means offered on this site will be deemed concluded, after the consumer accepts these terms and conditions and the supplier sends written confirmation of the same to the email indicated by the consumer.
    In the contracts offered through this site, the supplier will inform, unequivocally and easily accessible, the steps that the consumer must follow to celebrate them, and will inform, if the electronic document in which the contract is formalized will be archived and if this will be accessible to the consumer The mere fact of completing all the steps indicated for this purpose in this site to make a purchase, is equivalent to accepting that the bidding company has effectively complied with the conditions contained in this numeral. In addition, the contract by electronic means It will indicate the postal or electronic mail address of the supplier so that the consumer can identify and correct any errors in the shipment or in their data.
    Any acceptance of the offer will be subject to the condition that the bidder validates the transaction. Consequently, for any operation carried out on this site, confirmation and / or validation or verification by the supplier will be a requirement for the formation of consent. To validate the transaction the supplier must verify:
    Which has, at the time of acceptance of the offer, the species in stock.
    That validates and accepts the means of payment offered by the user.
    That the data registered by the client on the site match those provided when making your offer acceptance.
    To inform the user or consumer about this validation, the supplier the offering company must send a written confirmation to the same electronic address that the user has registered accepting the offer and which is referenced in the previous numbers.
    Buyer or Consumer RightsThe consumer will enjoy all the rights granted in these terms and conditions.
    Notwithstanding the foregoing, the consumer will enjoy all the rights recognized by Chilean legislation on consumer protection in force at the time of the conclusion of the contract, with the exception of the exclusions expressly contained in these terms and conditions.
    When appropriate, the consumer will have at all times the rights to information, rectification and cancellation of personal data in accordance with Law Nº19.628 on the protection of personal data.

Exchange and Returns Procedure

Notwithstanding that the supplier excludes the possibility of unilateral withdrawal of the contract concluded by electronic means, the consumer may request returns or exchanges, within the territory of Chile, which “may” be accepted by the supplier, in order to obtain full satisfaction the client’s. The parties record and accept that this is a right that is at the sole discretion of the provider. In any case, this request can only be made by the consumer within 10 working days from the receipt of the product.
The requirements for any exchange or return are as follows:
to). Request it within 3 months after the purchase of the product, in case of a defect or defect of the product that disables it for its natural use;

b). The product must be unused, with labels, in perfect condition and must have the original packaging. You must deliver all its accessories, manuals and warranty policies, if they had been included in the office.

Once the conditions established in the case of exchange of products have been fulfilled, it may only be carried out for the same product or one of equal or greater value, in which case the price difference must be paid prior to the change if applicable.
In the events described above, the shipping and withdrawal of the product in case of return, will be borne by the customer. For security reasons, the customer may not make this clearance or withdrawal by their own means.
Dispatch of the Goods Subject of the Contract

The goods acquired through this website will be subject to the conditions of dispatch and delivery chosen by the consumer only within the options offered for this purpose by the supplier on the website.
All information regarding the place and name of the office is the sole responsibility of the consumer.
The deadlines chosen for dispatch and delivery, are counted since the bidding company has validated the purchase order and the payment method used, and are considered business days for these purposes from Monday to Friday, excluding legal holidays
The consumer will not be able to use mail boxes in Chile as well as abroad.
The dispatches of products of this site will be made where the client determines, under his responsibility and cost.